A call center is integral to its company’s success. After all, the call center serves as a communication bridge between the customer and the company to sell goods and services, as well as solve problems. This is why it’s important the call center agents’ work environment is conducive to enthusiastic, energetic, and efficient productivity. Smart companies are doing just that, adding modern touches such as AI background noise removal and recharging stations. 

To create a contemporary call center that can ultimately boost your bottom line, consider these call center design tips.

Heighten Safety

While the historic pandemic is currently not as rampant as it was, it and other airborne contagions still exist. It’s an affordable win-win if you install transparent personal protection screens that allow natural light for agents’ (and customers’) safety and wellbeing. And employers benefit from fewer agent sick days.

Address Noise Concerns

By their nature, the sound level of most call centers is higher than the typical business environment. While most call center reps spend their shifts on the phone, not all of them have the same sound volume. Thus, there are areas that are excessively noisy, which affects service quality. 

There is also a chance that callers will overhear info being given to other customers, which creates privacy concerns. To counter all this, call center offices must put in place privacy and sound-controlling measures so that agents can focus on the customer and doing their jobs. 

Consider a Different Layout 

A common call center layout is rows of cubicles with dividers between workstations to help control room sounds and improve privacy. A problem is that such a layout makes it challenging to craft a team environment. By contrast, circle-shaped sections, allowing each agent their own “pizza slice,” can mitigate obstacles to collaboration and team cohesion.

Better Furniture Designs for Remote Workers

Many call center agents work from home, and there’s a need for quality and affordable furniture for them. To effectively meet customers’ needs, reps must have modern seating and other furniture that accommodate the technology on which call centers heavily rely. The best designs improve efficiency.

Conference Rooms with Technology 

There are times when things will go seriously off the rails, and what would be helpful is a conference room or secluded area where call center agents can meet with supervisors to talk over options away from other agents. Key here is that the room be outfitted with technology that permits real-time updates and information to be sent.

Recharging Spaces

Call centers should add recharging stations, which may not be what you think. Rather than for cell phones or other rechargeable equipment, these spaces would be for the agents themselves, a room where they can go to reenergize. After all, dealing with often-frustrated customers can be highly stressful and taxing. 

These stations, possibly equipped with vending machines, can be where agents can vent, share stories and ideas, and generally relax and unwind. They can help improve camaraderie and boost morale, which can ultimately improve your bottom line.

Modernize Desktop Tools

While we live in a digital world, many call centers have desktop tools that are built for a phone culture and environment. These must be modernized for efficiency’s sake and to keep frustrations at a minimum. When desktop tools don’t appropriately help agents, it negatively affects the customer experience.

It’s vital that call centers get up to speed, in terms of creating a workplace environment for their agents that promotes efficiency and positive physical and mental wellbeing. Doing so can also reduce agent burnout and improve the customer experience.

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